Privacy Policy

1. Who We Are

This Privacy Policy applies to Contour Planning Consultants Ltd, a company registered in England and Wales with company number 17191038. Our registered office is at Flat 12 Goldsmith House, Brandesbury Square, Woodford Green, IG8 8RL, United Kingdom. Our contact email is [email protected].

We are the data controller responsible for personal data processed in connection with this website and our planning consultancy activities.

2. What Information We Collect

We collect personal data that you voluntarily provide to us through our website forms, including:

• Full name
• Company name (if provided)
• Email address
• Telephone number (if provided)
• Property address and postcode (where voluntarily submitted)
• Project type and property type information (where voluntarily submitted)
• Current project stage and planning history (where voluntarily submitted)
• Information about existing drawings and documents available
• Local planning authority name (if provided)
• Project summary, target deadline, budget guidance, and notes (where voluntarily submitted)
• Any other information you choose to include in your message or enquiry

We also collect standard technical data automatically when you visit our website, including IP address, browser type, device type, pages visited, and referring URL. This may be collected through cookies or analytics tools where you have given consent.

3. How We Use Your Information

We use the personal data you provide to:

• Review and respond to your planning enquiry or contact message
• Confirm the scope, planning route, and recommended approach for your project
• Communicate with you by email or telephone (if provided) regarding your enquiry
• Maintain records of planning enquiries and correspondence
• Comply with legal and regulatory obligations

We do not use your personal data for automated decision-making, profiling, or direct marketing without your explicit consent.

4. Legal Basis for Processing

Our legal basis for processing your personal data is:

• Legitimate interests — processing your enquiry and responding to your message is in our legitimate interest as a planning consultancy business.
• Contract — where we have agreed to provide planning consultancy services, processing is necessary to perform that contract.
• Legal obligation — where required to comply with applicable law.
• Consent — where you have provided explicit consent, including for optional analytics cookies.

5. Cookies & Analytics

This website uses cookies. We use:

• Essential cookies — necessary for the website to function. These are always active.
• Analytics cookies — to understand how visitors use the website. These are only set with your consent.
• Form / session cookies — to support form functionality where applicable.

You can manage your cookie preferences using the cookie consent banner on this website or by adjusting your browser settings. For more details, see our Cookie Policy.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share your data with:

• IT and email service providers who process data on our behalf
• Website hosting and analytics providers where you have consented to analytics
• Legal or regulatory authorities where required by law

We do not share your property address, planning history, project details, or personally identifiable information with third-party marketing organisations, data brokers, or advertising platforms.

7. Data Retention

We retain personal data for as long as reasonably necessary to:

• Respond to and manage your enquiry
• Maintain records of planning consultancy activities
• Comply with legal and regulatory obligations

Enquiry data submitted through our website forms will typically be retained for up to 3 years from the date of submission, unless a longer period is required for contractual or legal reasons. You may request deletion of your data at any time (see Section 9).

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Email communications are standard internet email and are not end-to-end encrypted; please be mindful of the information you include in email messages.

9. Your Rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data (subject to legal retention requirements)
• Restriction — request restriction of processing in certain circumstances
• Portability — request a copy of data you provided in a structured, commonly used format
• Object — object to processing based on legitimate interests
• Withdraw consent — withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. Significant changes will be notified where reasonably practicable.

12. Contact

For any data protection queries, please contact:
Contour Planning Consultants Ltd
Email: [email protected]
Registered office: Flat 12 Goldsmith House, Brandesbury Square, Woodford Green, IG8 8RL, United Kingdom
Company number: 17191038